Contact Us

Whether you've spotted something that needs updating, want to ask about how we review online slots and casinos, or simply have feedback on the site, we'd like to hear from you. This page explains what we can help with, what we can't, and where to look first if your question needs a faster answer.

What We Can Help With

Casino Sites is an independent research and comparison resource covering online casinos available to US players, with a particular focus on online slots — bonus terms, game libraries, payment speeds and licensing status. Our contact channel is best used for:

• Corrections — if a bonus offer, rating or detail on this site is out of date, tell us and we'll look into it
• General questions about how we research and rank casinos, including how editorial ratings are put together
• Feedback on the site itself, including anything that's unclear or hard to find
• Media or partnership enquiries from within the industry

What we can't do is intervene in disputes between a player and a casino operator, process withdrawals, verify your identity, or access your account with any of the brands listed on this site. Those matters sit entirely with the operator in question, since we don't hold licences and don't process real-money wagers ourselves.

Before You Reach Out — Check These First

A lot of common questions are already answered elsewhere on the site, so it's worth a quick look before contacting us:

• Questions about a specific casino's welcome offer, wagering requirements or free spins are best directed to that operator's own support team, since only they can confirm the exact terms attached to your account
• If you're concerned about your own gambling habits or want to understand deposit limits, self-exclusion tools and where to find support, our Responsible Gambling page covers this in detail
• For questions about how this site operates, our disclosures and our editorial approach, see About Us
• If your question relates to how this site's content may be used or our terms of service, check Terms and Conditions

How Online Casino Support Actually Works

It helps to understand the difference between contacting a comparison site like this one and contacting a casino directly, since the two serve very different purposes.

When you sign up with a real-money casino, the operator itself is responsible for account issues, bonus queries, and — most importantly — identity verification (KYC) and withdrawals. Legitimate US-facing casinos will typically ask for a government-issued ID, proof of address, and sometimes a payment method verification before releasing withdrawals for the first time. This is a standard anti-fraud and regulatory requirement, not a sign of a problem with your account, and it's worth completing early rather than waiting until you want to cash out.

Reputable operators usually offer several ways to get help once you're a registered player, commonly including live chat, email support and a help centre or FAQ section. Response times and availability vary by operator, so if fast support matters to you, it's worth checking a casino's own site for its stated hours before signing up.

A Note on Licensing and Eligibility

Online gambling in the US is regulated at the state level, and availability, minimum age and the specific rules that apply depend entirely on where you're physically located. In states where regulated online casino play is legal, players are generally required to be at least 21 years old, physically present within that state while playing, and in some cases a resident of it. If you're contacting us to ask whether a particular casino is available where you live, the honest answer is that this depends on your state's current gambling laws, and it's worth confirming directly with the operator before you register or deposit.

We only cover casinos that operate under some form of licensing and regulatory oversight, since that's what gives players access to dispute resolution, fair-game testing and basic consumer protections. That said, we're a review site, not a regulator — we don't issue licences, and we'd always encourage you to check a casino's own licensing information before creating an account or making a deposit.

Responsible Gambling Comes First

If you're reaching out because gambling has started to feel like a problem — for yourself or someone close to you — please don't wait to raise it. Our Responsible Gambling page lists tools such as deposit and time limits, self-exclusion programs, and links to national support services that can help, regardless of which casino you play with. Gambling should stay enjoyable and within limits you've set in advance; if it stops feeling that way, that's the moment to step back and seek support.

Getting the Most Out of Your Message

If you do get in touch, a little detail goes a long way. When relevant, try to include:

1. The specific page or casino name your question relates to
2. What you expected to see versus what you actually found
3. Any dates or screenshots that help explain a correction request

We read every message, though as an independent, small-team publisher we can't guarantee an instant reply. Genuine corrections and factual errors are usually the fastest to action, since keeping this site accurate is the whole point of it.